Cold Display Solutions Pty Ltd
ABN 49 068 888 531
8 Norman St, Peakhurst NSW 2210
Tel: 03 8786 3899
Privacy Policy
This Policy was last reviewed and updated on 07 June 2023
Cold Display Solutions Pty Ltd (hereinafter called CDS) values and respects the privacy of the people we deal with.
CDS is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and other applicable privacy laws and regulations.
This Privacy Policy describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.
What is personal information?
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable.
In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.
What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.
The personal information we collect about you may include:
- Name
- Mailing or street address
- Email address
- Phone number
You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym.
However, if you choose not to provide your personal information, we may not be able to provide you with our services or otherwise interact with you.
How do we collect your personal information?
We collect your personal information directly from you when you:
- Interact with us over the phone
- Interact with us in person
- Interact with us online
- Participate in surveys or questionnaires
- Attend an event or hire from CDS
- Subscribe to our mailing list
- Apply for a position with us as an employee, contractor or volunteer
Collecting personal information from third parties
We may also collect your personal information from third parties or publicly available sources, for example from the Australian Business Registry or ASIC.
We collect your personal information from these third parties so that we may protect ourselves from theft, fire or damage to our units whilst on hire or rent-to-buy contracts.
How do we use your personal information?
We use personal information for many purposes in connection with our functions and activities, including:
- Providing information or services requested by you
- Delivering a more personalised experience
- Improving the quality of our services
- Internal administrative purposes
- Marketing and research purposes
Disclosure of personal information to third parties
We may disclose your personal information to third parties where you would reasonably expect us to do so, including:
- IT service providers
- Marketing providers
- Professional advisors
- The PPSR registry
Transfer of personal information overseas
Some third-party service providers may be based outside Australia, including Europe and Asia.
Where we disclose your personal information overseas, we will take reasonable steps to ensure appropriate privacy and security practices are maintained.
We will only disclose to overseas third parties if:
- You have consented
- The overseas recipient is subject to substantially similar privacy laws
- The disclosure is authorised or required by Australian law
How do we protect your personal information?
CDS will take reasonable steps to keep your personal information secure, including:
- Physical security of premises and records
- Restricting access to authorised personnel only
- Technological safeguards such as anti-virus software and firewalls
Online activity
Cookies
The CDS website may use cookies to improve your browsing experience.
Cookies help recognise when your device has visited our website before. They do not personally identify you.
You can disable cookies through your browser settings, however some website functionality may be affected.
Website analytics
Our website uses Google Analytics services to better understand visitor traffic and improve services.
Although this data is generally anonymous, it may under certain circumstances be connected to you.
Direct marketing
We may send you marketing communications about our services, opportunities or events where you have requested or consented to receive them.
Communications may be sent via:
You may opt out at any time using the unsubscribe instructions or by contacting us directly.
We may also use your personal information for advertising purposes including:
- Online behavioural advertising
- Website personalisation
- Targeted or retargeted advertising
Retention of personal information
We will not keep your personal information longer than necessary.
Generally, we retain personal information only for the duration of our relationship with you unless required by law to keep it longer.
How to access and correct your personal information
CDS aims to keep your personal information accurate and up to date.
To request access to or correction of your personal information, contact us directly.
We will generally respond within seven working days.
Links to third-party sites
The CDS website may contain links to third-party websites.
We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies.
Inquiries and complaints
For complaints regarding how CDS handles personal information, please contact our Accounts Department.
We may require proof of identity before processing your complaint.
Please allow up to seven days for a response.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner:
OAIC Website
How to contact us
Email: accounts@coldsolutions.com.au
Phone: 03 8786 3899
Post: 8 Norman Street, Peakhurst NSW 2210
